1. Recruitment

2. Job Description creation

3. Competence definitions

4. Competence Assessments

5. Training needs analyses

6. Organization development

7. Training Development

8. HR Database

9. Employee Satisfaction Survey

10. Customer Satisfaction Survey

1. RECRUITMENT SERVICES

We will ensure you will find the best candidate for your open position by supporting you to specify the role and requirements together with you. These will include role specifications by define the roles needed to be recruited. Making sure the general purpose of the role is clear and agreed. Main responsibility areas of the role are defined and position description in the organization is clear. Supporting you to specify the position requirements and education, knowledge, skills and experience required to the role.

2. JOB DESCRIPTION CREATION SERVICES

Job description creation includes defining the the general information of the role with key activities related to the particular roles with responsibility, accountability and authority. Defining main tasks and key activities of the role will support performance evalaution of your employees with key deliverables of the role. Job descriptions includes competences needed in the role, those might vary depending of the role, can be specified as technical, functional and soft skills competences.

3. COMPETENCE DEFINITIONS

Competence definitions describes how competence occurs and which competences are needed to be successful in the role. Those can be devided into few different areas, e.g. technical, functional, business, soft skills or value based competences. Many roles needs several kinds of competences.

Each competence should have level descriptions based on your company competence structure. ATD will also help you to define your competence model, if it doesn’t exist in your company yet.

Competence level definition is beased on the competence model, there are few levels of competences depending on the person experience and education. We can define the levels and then measure people’s competence level against the level definitions.

4. COMPETENCE ASSESSEMENTS

Technical or Product Competence evaluation

• Question based test to find out the competence level of technical competences
• Face to face interviews

Certifications

• Position and role related task assessments to ensure needed competence level of individuals
• Task based theory questions and hands on tests

Non-technical Competence evaluation

• Question based test to find out the competence level of role related value based competencies
• Face to face interviews
• Audits
• 360 assessment

Company, role specific certification

5. TRAINING NEEDS ANALYSIS

We will support you with your training needs analysis. First we need to have the competences defined as well competence levels agreed. After that we will perform competence assessments and then we can understand the competence gaps, then we can agree which competences needs to be further developed and define trainings needed to improve the competence level of the person.

This process includes following steps starting with identifying competence gaps. It is improtant to ensuring right competences are defined for each role and ensuring right trainings are planned for each target groups. Improving the competence gaps, you will improve your performance.

6. ORGANIZATION DEVELOPMENT

We have support your organization planning and development by analysing your teams and processes based on the roles in the organization. Your team structure is very important to ensure the best performance. The best Organization structure ensures the most successful results for your company.

7. TRAINING DEVELOPMENT

After training needs analyses it might be necessary to tailor training solutions based on your needs, we will support your organization and teams by ensuring you will get the right training for your needs.
This includes training development based on the competences needed in the organization and in the roles.

8. HR DATABASE

We can provide you a database for your HR purposes You can store all details of your employees into the database, like contract start and end dates, passport numbers, salaries, date of birth and all other details. You can store the contracts and other related documents into the database. This will help your HR to have all needed information of your employees in one place.

9. EMPLOYEE SATISFACTION SURVEY

Employee satisfaction survey is ideal way to find out how satisfied your employees are and what they are thinking of the company, strategies, management, their benefits, line management and many other areas which you see important to understand. We can freely specify the questions and question groups based on your needs and create reports for you.

10. CUSTOMER SATISFACTION SURVEY

Customer satisfaction surveys are very important channel for you to understand how pleased your customers are with your services and products. We can freely define the questions based on your needs and run detailed reports for your needs.

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